Refund Policy

Failed videos

If a video fails or is refused by the AI provider's safety checks, the credits it used are returned to your balance automatically. You do not need to contact us.

One-time credit packs

You can request a full refund within 7 days of purchase if none of the pack's credits have been used. Once credits from a pack have been used, the pack is not refundable.

Subscriptions

You can cancel at any time in Settings → Billing; the plan stays active until the end of the paid period and does not renew. You can request a refund of the latest subscription payment within 7 days of that payment if none of that period's credits have been used. Partially used periods are not refunded, except where the law requires it.

Defective results

If a finished video is clearly broken (for example, your pet is missing or badly distorted), email us within 7 days with the video link and we will review it; approved cases get their credits back.

How refunds work

Email support@aipetly.com from your account email with your order number. Approved refunds are issued by our Merchant of Record, Waffo Pancake, to the original payment method. When a payment is refunded, any credits still left from it are removed from your balance.